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updated at 05:04pm on 19/08/2019

by Anonymous gave Headlands Surgery a rating of 5 stars

Kind, caring compassionate

Myself and my family have been at this surgery for many years.
Whenever I have been in the staff have only ever shown me kindness , been compassionate and bent over backwards to help.
While waiting for an appointment in the lower part of the building I was witness to seeing a chap in a dark place asking for help, and the kindness and compassion shown from the receptionist was brilliant. This was all done while the lady was still answering phones, booking other appointments for other people.

Visited in October 2018, Posted on 09 October 2018

by Anonymous gave Headlands Surgery a rating of 4 stars

Service we received from the doctor

My father has multiple severe and complex health issues including advanced Altzheimers and heart problems. He is currently very unwell to an extent which is seriously life threatening. The doctor he sees has been extremely caring and thorough in the way he has helped to find the best solutions and to explain what is happening, to my mother who is caring for my father herself. The doctor stands out from some of the other clinicians my father has seen who have sometimes been dismissive, less than thorough and sent my parents away feeling confused and as if they shouldn't have bothered them with these serious problems.

Visited in September 2018, Posted on 12 September 2018

by Mark gave Headlands Surgery a rating of 5 stars

Great practice!

This pra rice has always been very compassionate, caring and professional in the way it supports my family.

I've always been able to get an appointment on the same day. If I phone first thing.

In consultation the Doctors are thorough, unhurried and listen. They do ECGs, blood samples etc on site which is great.

One of our family is on a lot of long-term medication which is frequently changed by their Consultant and we always get wonderful support with prescription changes and repeat prescriptions.

Our family are very happy here.

Visited in July 2018, Posted on 24 July 2018

by Anonymous gave Lakeside Healthcare Headlands Surgery a rating of 5 stars


Very happy with this practice. Especially impressed by the way the receptionist dealt with a very demanding patient during a recent visit. They kept calm and polite and managed to "turn around" the situation so that the patient left happy.

Visited in July 2017, Posted on 10 July 2017