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Repeat Prescriptions
We will process your repeat prescription request and send it to your chosen pharmacy within 3 working days (excluding weekends and bank holidays).
Sometimes we may not be able to issue your prescription straight away—for example, if:
- you are due a medication review,
- your medicine is not on repeat, or
- you need important monitoring (such as blood tests, blood pressure checks, or an ECG).
If this happens, we will contact you within 3 working days to let you know what action you need to take.
Once your prescription has been approved by us, please allow extra time for your pharmacy or dispensary to prepare your medication.
To help avoid delays:
- Please request your medication one week before you will need it.
- Make sure to respond promptly to any letters or text messages asking you to book monitoring appointments for your medication review.
Ordering a Repeat Prescription
If you take medication on a long-term basis, you can ask for a repeat prescription by:
Ordering with the NHS App
If you have an NHS Account, you can log in to your NHS Account to order your repeat prescription through the NHS App or NHS website. If you don’t have an NHS Account, visit the official NHS App webpage to learn how to set up an NHS Account.
Ordering Using SystemOnline
We offer an online service called SystmOnline which allows you to request repeat prescriptions and view your medical record. If you have the NHS App you may find it easier to access these features through the App instead.
If you want to use SystmOnline then you need to register for an account.
To set up an account, please speak to one of our Patient Service Advisors at reception or call us on 01536 518 886
In Person
You can drop off your repeat prescription slip in the collection box in the waiting room or there is also a postbox at the front of the building.
Sedative prescribing for fear of flying
Sedatives are not recommended for fear of flying. The reasons for this can be understood in our policy.
Patient Information: Why We Do Not Prescribe Diazepam for MRI Scans, Dental Work, or Similar Procedures
Medication Reviews
You may not need to see a doctor for this so you may be offered an appointment with the practice pharmacist or a practice nurse in a specialised clinic.
Medication requests from secondary care providers
Hospitals will sometimes write to GPs and ask us to prescribe medications on their behalf or make changes to existing medication. Please be aware, such requests usually have a two-week administration timeframe to complete. If you are in need of the medication more urgently, please speak to your consultant who should issue this for you.