Good CQC rating

The CQC said: ‘The practice had made and sustained the improvements required’ … ‘Staff deal with patients with kindness and respect’ and ‘the way the practice was led and managed promoted the delivery of high-quality, person-centred care.’

The report also highlighted the work of the social prescriber, Karen House, as an example of ‘outstanding practice.’

Social prescribers work with patients, often offering counselling, activities, support and information rather than medical intervention. The CQC said: ‘They supported the practice to provide a holistic approach to people’s health, wellbeing and social welfare by supporting and signposting people to local support groups … for example patients being involved in the maintenance of a local community allotment before and after Covid-19 lockdown restrictions. We saw evidence of how around 70 patients had experienced improvements in their circumstances in the last 12 months, as a result of this work.’

Lakeside’s Chief Medical Officer, Dr Miles Langdon, said: ‘This judgement is a huge and well-deserved accolade and the Executive team and practices across the Lakeside Partnership would like to offer our congratulations to our Headlands colleagues on providing a good service and making a difference to their patients every day.’

GP Partner and Non-Executive Director at Headlands, Dr Adeel Iqbal said: ‘The GP Partners and colleagues at Lakeside Headlands are absolutely delighted with this judgement. It is testament to our shared commitment to support our patients, particularly through the challenges of Covid. To have improved our overall judgement to Good across the board demonstrates our teamwork and ongoing drive to improve.’

READ THE FULL REPORT

Published: Nov 15, 2021