Give Feedback

Your feedback is very important to us. We read all feedback submitted, whether that is in person, in writing or online and this helps us understand what is working well and areas that we can improve.

If you have had a positive experience, we are delighted to hear about that.

If we haven’t got things quite right, then we want to know so that we can review what when wrong and see where we can make changes if necessary.

Here’s how you can get in touch with your comments or concerns.

Submit positive feedback

If you’ve had a good experience with our services, we would love to hear from you. Here's how you can share your feedback:

Friends and Family Test

You can provide anonymous feedback on your experience through our survey, known as the Friends and Family Test. After your visit, we'll send you a link to the survey. If you haven't received it, you can complete it here

Review our care on the NHS website

You can leave a review of our services on the NHS website

Submit a concern or complaint

We aim to provide excellent care, but if something isn’t quite right, we want to hear about it so we can understand and resolve it as soon as possible.

The quickest way to let us know is by speaking to our reception team. They’re here to help and will do their best to address the issue right away or direct you to the right person who can resolve it. Most concerns can be addressed quickly and easily without needing to go further.

You can raise a concern or complaint

In person: Please call at reception. One of our team will be able to help you and can give you a copy of our complaints form.
By phone: Dial 01536 518 886. Again, our reception team should help.
Online: Our complaints form is here
In writing: Please write to:

Alice Grant
Practice Manager
Headlands Surgery
20 Headlands
Kettering
NN15 7HP

For full details on how we handle complaints, please refer to our Complaints Policy here