GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01536 518 886 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using SystmOnline if you are signed up to the service. 

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).


Patient Information: Non-attendance of appointments

When appointments are not attended it has an impact on other patients and means clinician time is wasted.

At Headlands Surgery we have a policy of monitoring patients who consistently fail to attend booked appointments.  We ask that all patients contact us to cancel their appointment if they are unable to attend.  Appointments can be cancelled by telephone, online and via text message by replying to your reminder text.

If you fail to attend 4 or more appointments in a 12 month period then you may receive a letter from the surgery to inform you that further non-attendance of appointments can lead to you being asked to register at another practice.  If further appointments are missed you will be asked to register at another practice within 2 weeks.  Guidance will be provided to help you find another practice in the local area.

If you have any concerns or comments about this process please contact the surgery and ask to speak to the Practice Manager.