| Telephone:
01536 518886 All attendances at the surgery are by appointment, except in the case
of an emergency.
To make an appointment ask at the reception desk or telephone the
surgery as above. Following changes in the appointment system, to reduce
waiting times to see your doctor, please telephone the surgery early in
the morning of the day you require an appointment. When making an
appointment you may be asked to nature of the problem to help us route
you to the most appropriate clinician. Please make a separate
appointment for each patient. Appointments are booked at 10 minute
intervals but we realise some problems may take longer than others. If
the surgery does not run strictly to time please be patient.
If you need to book an appointment in advance due to work
commitments, arrangements for transport, or a follow up appointment that
has been requested by a clinician please advise the receptionist who
will arrange your appointment accordingly.
If you have a preference to see a specific GP please advise the
receptionists who will arrange this for you.
If you are unable to keep an appointment, please cancel it in good
time so that we can offer it to someone else.
A doctor or nurse will always see genuine urgent cases but you may be
asked to wait, so please be patient. During urgent consultations we will
not be able to discuss other 'non-urgent' problems.
Arriving Late
Procedure
If you are 10 or more minutes late, then
you will not be able to be seen in that appointment slot.
All Health Care Professionals work to booked appointment times
and if that time has passed they are not able to get it back.
This means if you are too late for your appointment you will
have to either wait until the end of the surgery or book another
appointment.
Please Note: The traffic
and parking around the surgery can be difficult. Please
leave plenty of time to arrive for your appointment and for
parking as difficulty to park is not a valid reason for a late
patient to be seen.
Unwanted Appointments
It is the patient's responsibility to
cancel unwanted appointments. Failure to do so means loss
of the appointment for another patient and you will receive a
letter concerning this. Persistent non-attendance of
appointments will be investigated and may result in
de-registration. |
Headlands Surgery